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Call Us! 800-259-5811

Customer Service

  • Shipping & Delivery

    U.S. Domestic Shipping costs are automatically calculated based on product and quantity ordered and determined by UPS or USPS published rates.

    Shipping Method:
    United States Post office or UPS

    Expedited Shipping:
    We have expedited shipping options available for domestic orders. This includes Next Day, 2-day, and 3-day shipping options. Orders must be placed before 12pm Eastern Time Monday-Friday to receive guaranteed expedited delivery in the time frame specified; and only if items are in stock. Expedited delivery orders received after 12pm Eastern Time or on Friday/Saturday/Sunday normally ship the next business day.

    Shipping Time:
    Orders are normally shipped from our warehouse within 24 business hours of order placement. Standard Shipping please allow 5 - 7 business days for delivery.

    International Shipping
    calculated at 25% of merchandise cost with a minimum of $25 for standard shipping. 45% of merchandise cost or minimum of $50 for standard air shipping. Not all products are allowed to export from the U.S. The recipient is responsible for all duties, taxes and Customs fees. Please contact your local Customs office for an estimate of these fees

  • Privacy & Security


This is the web site of We can be reached via e-mail at, via postal service mail at P.O. Box 72, Isabel, SD 57633, or by telephone during normal business hours at 800-259-5811.

Credit Card Security 

For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, is PCI compliant and keeps this information encrypted and secure on your behalf.

3rd Party and data usage Disclosure

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.  The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website and order fulfillment. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

Personal contact information

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to periodic company news, updates, and/or related product or service information, etc.  You may opt out at any time either via unsubscribe, e-mail or telephone request.  If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products, special pricing and services or upcoming events. If you do not wish to receive such mailings, let us know by sending us e-mail at the above address. Please provide us with your exact name and address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above email address.

  • Returns & Replacements

    If you have received an item and are not satisfied with it, please return it. All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). Cost of returns is the responsibility of the customer. can, at our discretion, send a prepaid return label the cost of which will be deducted from any credit due.  Items unused and in new condition in their original packaging including all hardware and instructional components will receive a full refund less Shipping costs, including items shipped under "Free Shipping". Some items by the nature of the item are not returnable. These include: Dog Sanitary garments, opened medical, first aid and grooming products, DVD's. If the product is opened and not saleable as new we will accept the return and at the discretion of management either issue a refund or a store credit. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow 15 days for a check to be cut and mailed or store credit. Initial cost of shipping, including items purchased under "Free shipping" and costs related to return shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:

    1. Read and agree to the Returns Policy and Procedure above.

    2. Email: - We will need your order number and the Item ID number of the product you wish to return.

    Refused Orders - Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping and a restocking charge of 20%.

  • Viewing Orders

    Log in to view orders and order status. click here

  • Updating Account Information

    Log in to update your account information. click here

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